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Frequently Asked Questions

 Why does Harvest Moon henna work so fast? Why do I not need to leave it out over night?
Henna is only harvested once a year (Commercial crops sometimes twice). So we estimate 85% or more of the henna on the market is old. We seal ours as soon as it is dried and triple cloth sifted in dual pouches, one for UV protection and the other for air. These are henna's worst enemies. Air and oxygen ruin henna over a very short period. Our henna is super fresh and last over 4 years if still sealed.  back to top


 Should I use lemon?
NO! Avoid using lemon if at all possible. Lemon is for doing body art or henna tattoos. Lemon has a lot of citric "acid" and will dry your hair. Lemon is NOT needed for any of our hair dye products, and will ruin any other colors other than pure red orange. Pure red orange you can use lemon, but we do not recommend it. When doing henna tattoos do not use lemon from a bottle, fresh cut only.  back to top


 Why is my credit card not working?
If you are using a PO Box, try the number in front of PO Box. Due to shipments being shipped to wrong address, we now make the credit card match exactly to the billing address. If one number or initial is off, it will kick it out of the system. If you get a failed order or a "AVS" mismatch, something is off on your credit card. The money then goes into an escrow account and will go right back into your account within 24 hours usually (even though technically it was never taken out). If this is happening you need to call your credit card company and verify your billing address to the card with exact abbreviations and make sure your name is the same as on the credit card, middle initial or no middle initial. Another thing that can happen is if you have an apartment number or office number, put this in the "second" line address. If this still does not fix the problem, call us and we will override the system. If you are unsure of your address we will not be responsible if the package does not arrive.  back to top


 What color should I get? (our number one question)
Your natural hair color will determine what color you will achieve. Our colors only go darker. If you have black and you use red, you will have black hair with red tint (best seen in the sun) dark brown hair and then red henna will make it a "deep" red. Natural red hair will become vibrant red. The lighter, the brighter.  back to top


 Does your henna have chemicals in it?
NO! We do not add any chemicals to any of our products. You will notice you cannot go lighter with any of our hair dyes, only darker. Many of our customers use our henna because they have a bad reaction to chemical hair dye. It is always good to test a small spot out, but so far all of our customers have had no problems. Harvest Moon Hair Dye is healthy hair dye! 95% of our customers come to us after they have had an allergic reaction to chemical hair dye.  back to top


 Will henna cover my gray?
YES! That is what Henna is for, well one of the biggest reasons! in the early 1900's you could get a haircut, a shave, a bath and your hair/beard hennaed done for less than a quarter! Gray hair can be tricky and in some cases may not work at all. Always do a test sample prior to apply henna or henna products.  back to top


 Can I use cream conditioner after I rinse the dye out?
Yes! Just do not use shampoo for at least 24 hours. Some people's hair gets tangled very badly and a cream rinse is OK. Yogurt also has been said to work as a detangler.  back to top


 Is henna safe?
Yes. It has been used for thousands of years for many different cultures. It has finally made its way to the USA in the late 1800's and grows more popular each year. With the wakeup call on chemical hair dyes, more and more people are switching to henna and all natural hair products.  back to top


 What is Black henna?
There is no such thing as black henna! Black henna has paraphenylenediamine, also known as PPD can burn your skin (leaving a scar forever) and do harmful damage to your kidneys. Use indigo for a black color. Indigo is in our food and it is used for blue jeans.  back to top


 How long will my henna last?
Hair will last 2 weeks to 8 months. Feet and hands stain darker and last 4-10 weeks, anywhere else 1-3 weeks. Everyone one person is different and will experience a different amount of time. We all shed different.  back to top


 What is Mendhi | MehandiI | Mehandi | Heena | Hena?
Henna is also known as mehandi (various spellings) throughout most of India and Pakistan. Other names Include: Al-khanna, al-henna, Egyptian privet henne, Jamaica mignonette, mehndi, mendee, Smooth Lawsonia, heena, Hena.  back to top


 How long does it take to apply henna?
Hair takes 20-30 minutes. Small tattoo designs take 5 to 10 minutes. You will get faster as you do more.  back to top


 How should I store left over henna?
After you open Harvest Moon Henna®, simply pour left over powder into a zip lock baggy; squeeze our air and store in a dark place like a shoe box, cigar box, under a counter etc. Your Harvest Moon hair dye will last for another 8-12 months.  back to top


 What type of bowl should I use?
Any bowl will work, but a bowl that will not stain is good if you want to re-use it. Do not use a paper bowl as it will soak up all the water.  back to top


 Can I use henna on my pubic area?
Yes! The carpet should always match the drapes ;) Henna is good for any hair! It rids split ends, dandruff and makes hair thick, soft and shiny! But, you do run the risk of the pure henna or pure indigo staining the skin. Henna will stain for a week, indigo just a few hours. Your face it will not stain long, only a few hours if at all.  back to top


 I'm African American and I use a relaxer?
Will henna work on me? If you use a relaxer or chemicals on your hair, you will need to wait 3 weeks before applying henna. We can tell you it will be worth the wait! Also do not use leave in conditioners or oil treatments. These will strip the dye and or keep it from working.  back to top


 I just dyed my hair blonde ( or dyed my hair)
If you just dyed your hair or bleached your hair blonde and want to return brunette/black/red etc. it is possible. You may have to do a few applications to get the color back but it will work better and better the more you use it. Some people need to wait a few weeks. Henna Bonds to the proteins in your hair, after chemicals the proteins are restructuring. Our dark brown on bleached blond will not be as dark, so you might have to do a second application.  back to top


 I just died my hair with henna and nothing happened
The biggest reason people think it will not work is simply because they do not understand it does not go lighter. If you have black hair the only thing you can use is deep red and it mainly shows up in the sun. If your hair is a dull black you can use pure henna, burgundy or deep red. If it is the beard, if you do not do the beard prep it flat out will not work. Please follow the directions on the packet for best results. A wash cloth is not enough.  back to top


 Your hair did not come out the color desired?
You can immediately wash your hair with shampoo and conditioner right after application to remove as much henna as possible if you are not happy with your end color. Just remember that the color will take 48 hours to settle and become the true color, especially for black it can take 48 hours! Make sure to apply indigo immediately after natural henna and wait 48 hours for final color. Repeat as often as you like, henna is good for your hair. A strand test is best! Harvest fresh hairs, apply for 1 hour, rinse and wait 48 hours to see final color.  back to top


 Can I henna my pet?
Good question! Yes, you can henna your pet. We have tried it on several pets and it will last a very long time. Remember it is permanent! Pet hair does not grow like human hair; it stops at a certain length. So if you dye it, the color will last 6 months on most animals.  back to top


 Shipping
Henna Hut™ is located in Texas and only ships via The United States Postal Service (Express or Priority). All rates are calculated for the contiguous 48 states, we do flat rate shipping for a reason, one you can track it and 2 you get it fast! From time to time we have complaints it is too expensive, however it is a double edged sword. If we do it the slow way we spend all day answering calls with people asking where their package is. Hawaii and Alaska will be given a separate shipping rate after order time. Express orders take 1-2 business days to arrive and require signature at time of delivery. We do ship same day if ordered by 2pm central time, so you will get it in 2-3 business days. It cost the same to ship one packet as it does 3, so take advantage of that!  back to top


 Cancelling an order
If you decide to cancel your order and it has shipped, some will be responsible for a processing/restocking fee of 15% of the total order amount. If the order has already shipped to you the shipping charges are not refundable.  back to top


 Returning an order (RMA)
Orders are only refundable if contacted within 30 calendar days from purchase. Please contact us via email or phone to get authorization, this will guarantee your refund processed in a timely manner.  back to top


 Refunding payment for an order
If you placed an order and we shipped the product to the provided address you are responsible for the shipping charges. The post office will try to deliver the product; if it is too big to fit in your mailbox then a notice slip will be left notifying you of the package. If the package gets sent back to us (refused/return to sender) by the purchaser then the shipping charges are not refundable.  back to top


 Is it safe to swim after I henna my hair?
You need to wait a few days first and then make sure you rinse the chlorine out thoroughly. You can swim in pools or the ocean. Salt water will not turn your hair green. Household water softeners can if they are leaking when doing back flushes and the water is turned on. Make sure your back flush time is at or around 4 am or a time you are not using the water. Swimming in chlorine is fine and will not harm the henna.  back to top


 Why is my hair Green?/Red/Blue?
The process for many colors is to turn green first and then overnight it will turn to the final color. Do not panic if you see green rinsing out, this not chemical hair dye and works different. This is also printed on the directions. Do your hair when you are retired for the night. Once applied and rinsed it can take 24 hours to change colors and will take up to 48 hours to get to the final color. Also another thing to remember is many chemicals like hair straighteners turn your hair green and sometimes it is slowly over time.  back to top


 Blue dye is rinsing out!
Indigo is "blue" and it is natural to see blue rinsing form your hair. Do not panic! It should change to desired color overnight. Please be patient! Follow the instructions on the packet!  back to top


 Can I do my highlights with henna?
It is hard to go around highlights and you can henna them. Remember henna only goes darker so if you have sections of your hair that is lighter it is safe to assume it will be lighter than the rest of your hair after you are done applying henna.  back to top


 How much henna powder will I need to do my hair?
100 grams (standard Henna Hut package) will do 1 to 3 applications depending on the length and thickness of your hair. Boy cut hair style will use 1/3 (4 1/2tbsp) of henna powder. Shoulder length hair will use 2/3 (8 1/2tbsp) of henna powder. Mid back length hair will use the whole package (13 tbsp.). When in doubt, mix up the smaller amount. You can always mix more up as needed. Once you mix the henna powder with water you do not want to keep it and reuse it a later date. Whatever henna paste is left over will need to be thrown away.  back to top


 My hair is turning orangey or brass colored
Usually if you are using dark colors and it fades to brass or orange, it has to do with leave in conditioners or other things being put in the hair. Leave in conditioner is not good for natural hair dye. See our do not do's. http://www.hennahut.com/trouble_shooting  back to top


 My hair turned purple!
If your hair or beard has turned purple it is usually because of alcohol. Aftershave, cologne, beer or mixed drinks can stain it if you do not rinse it out. This is extremely rare. Sometimes distilled water will also turn it purple. Use regular tap water and follow our directions not anyone else's. You can go over it with pure henna and it will turn black/dark again.  back to top


 My hair turned green!
Green hair is normal for the first few hours if you have gray and you are using any browns, dark brown/brown or black. This is part of the process and you might even see red until it turns brown. It can take 1-48 hours to turn brown. Most of the time it will be brown by the next morning (2-12 hours later) so do not panic and give it time. The more you use it the better it will work. In extreme rare cases other products can turn indigo (the major ingredient in browns) green. Flat iron gels are the only known cause at this time. 99.9% of our customers do not have this issue. If your hair is still green after 48 hours, shampoo twice with a clarifying shampoo and re-apply. With billions of hair products on the market it is hard to tell how our products will react with other products. Please do a strand test if you are not sure.  back to top


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