Frequent Questions

Then type in a keyword in the search window that popped up and it will help you find the answer quicker. For example, if you want to know is henna “safe”, press control and then F at the same time, and a window will pop up and type in the word “safe”.  We are working on something for mobile users. 

COVID-19 Shipping update: 

Most people are receiving packages in 2-3 days via the USA, some out of country orders are delayed up to 10 days depending on your location and some countries are not accepting USA packages at all. If your country is on that list you should not be able to add the order to your cart and will need to contact us as we might have another service going to your country.  The post offices are handling more orders than it ever has with millions of more people ordering online.

Countries outside of the USA are having delays with accelerating amounts of orders online. For example shipments to the UK are taking in some cases 15 extra days. Customs are backed up and the post offices are working overtime.

Thank you all for your patience.

 

Infinite Earth Cosmetics is located in Florida and only ships via The United States Postal Service (First class, Express or Priority) and some UPS.  Dealers are an exception for UPS. All rates are calculated for the contiguous 48 states at check out. All orders will be sent tracking information to the email provided. Express orders take 1-2 business days to arrive. We do ship the same day if ordered by 4 PM Eastern time, so you will get it in 2-3 business days. Take advantage of ordering more to save on shipping costs.

You can mix and match our colors. Adding indigo or darker colors will make it darker, but please remember our dyes only go equal or darker than the color you start with, we have a lot more information on choosing a hair color here.
Natural red hair will become vibrant red.
The lighter, the brighter.

The page with the product you are looking at will have a link with the ingredients. A product like pure henna will have “pure henna” as the ingredient. Click here for a list of all

Henna is only harvested once a year (commercial crops sometimes twice). So we estimate 85% or more of the henna on the market is old. We seal ours as soon as it is dried and triple cloth sifted in dual pouches, one for UV protection and the other for air. These are henna’s worst enemies. Air and oxygen ruin henna over a very short period. Our henna is super fresh and last over 4 years if still sealed and grown in the best parts of the world. We have tested over 200 crops worldwide.  We test continually.

No! Avoid using lemon if at all possible. Lemon is for doing body art or henna tattoos. Lemon has a lot of citric “acid” and will dry your hair. Lemon is not needed for any of our hair dye products and will ruin any other colors other than pure red-orange. Pure red-orange you can use lemon, but we do not recommend it. When doing henna tattoos do not use lemon from a bottle, fresh-squeezed only. Lemon should only be used if you are trying to lighten your henna dyed hair.

No! We do not add any chemicals to any of our products. You will notice you cannot go lighter with any of our hair dyes, only darker. Many of our customers use our henna because they have a bad reaction to chemical hair dye. It is always good to test a small spot out, but so far all of our customers have had no problems. EarthDye hair dye is a healthy hair dye! The Majority of our customers come to us after they have had an allergic reaction to chemical hair dye.

We have men and women switching from chemical hair dyes daily. Use our hair and beard dye in confidence.

Yes! That is what henna is for, well one of the biggest reasons! in the early 1900’s you could get a haircut, a shave, a bath and your hair/beard hennaed done for less than a quarter!
Gray hair can be tricky and in some cases may not work at all ( if the chemical dye does not work on you, ours might not either. Always do a test sample prior to applying henna or henna products, shampoo hair lines extra good prior to application for best results

Yes! Just do not use shampoo for at least 24 hours. Some people’s hair gets tangled very badly and a cream rinse is OK. Yogurt also has been said to work as a de-tangler. If you can wait 12 hours and then shampoo and condition that would be great. You will not shampoo out color shampooing sooner rather than later.

Yes. It has been used for thousands of years for many different cultures. It has finally made its way to the USA in the late 1800s and grows more popular each year. With the wake-up call on chemical hair dyes, more and more people are switching to henna and all-natural hair products.

There is no such thing as black henna! Black henna is henna mixed with paraphenylenediamine (usually black hair dye), also known as PPD, and can burn your skin (leaving a scar forever) if left on to long, and do harmful damage to your kidneys. Use indigo for a black color. Indigo is in our food and it is used for dying many other things.

Hair will last 3 to 8 months, we even have some customers saying as long as 4 years (Learn how Vanessa made hers last over 4 years). Everyone one person is different and will experience a different amount of time. We all shed differently. Henna tattoo’s generally last about 5-7 days. Beards last until it grows out and is trimmed. Touch up roots as needed and then do the entire head or facial hair as needed, doing the entire head over and over can make the color darker and it is hard to lighten.

Henna is also known as Mehandi (various spellings) throughout most of India and Pakistan. Other names Include Al-Khanna, al-henna, Egyptian privet Henne, Jamaica mignonette, Mehndi, Mendee, Smooth Lawsonia, Heena, Hena. Click here to learn more about henna.

Hair takes 15-20 minutes. Facial hair takes 5 to 10 minutes to apply. You will get faster as you learn. Using henna is very simple and takes a lot less time than driving to a salon.

After you open Harvest Moon Henna, simply pour the leftover powder into a zip lock baggy; squeeze out the air, and store in a dark place like a shoebox, cigar box, under a counter, etc. Your Harvest Moon hair dye will last for another 8-12 months.

Any bowl will work, but a bowl that will not stain is good if you want to re-use it. Do not use a paper bowl, it will soak up all the water, plastic spoons are great and a glass or ceramic bowl is best.

Yes! The carpet should always match the drapes “wink” “wink”. Henna is good for any hair! It rids split ends, dandruff, and makes hair thick, soft, and shiny! But, you do run the risk of the pure henna (natural red) staining the skin in private areas. Henna will stain for a week, indigo just a few hours. Your face will not stain long if at all, only a few hours if at all. Using Vaseline around hair-line can lead to serious stains if using pure henna. So we do not recommend it unless you have seriously dry skin.

Will henna work on me? If you use a relaxer or chemicals on your hair, you will need to wait two-three weeks before applying henna hair dye. We can tell you it will be worth the wait! Also do not use leave-in conditioners or oil treatments. These will strip the dye and or keep it from working. If you have issues see our troubleshooting

If you just dyed your hair or bleached your hair blonde and want to return brunette/black/red etc. it is possible. You may have to do a few applications to get the color back, but it will work better and better the more you use it. Henna binds to the proteins in your hair, after chemicals, the proteins are restructuring. Our dark brown on bleached blond will not be as dark, so you might have to do a second application or add indigo in the mix to make it darker the first time.

You can use chemical hair dye today and do henna hair dye hours after. You can also switch back, but not recommended. Always do a strand test.

The biggest reason people think it will not work is simply that they do not understand it does not go lighter. If you have black hair the only thing you can use is deep red, and it mainly shows up in the sun. If your hair is a dull black you can use pure henna, burgundy, deep red, or browns to darken it up.
If it is the beard, and you do not do the beard prep it flat out will not work or have poor results. Please follow the directions on the packet for the best results. A washcloth is not enough, a beard brush is ideal with shampoo. Also, see our troubleshooting page

You can immediately wash your hair with shampoo and conditioner right after application to remove as much henna as possible if you are not happy with your end color. Just remember that the color will take 48 hours to settle and become the true color, especially for black. Make sure to apply indigo immediately after natural henna and wait 48 hours for the final color. Repeat as often as you like, henna is good for your hair. A strand test is best! Harvest fresh hairs, apply for 1 hour, rinse and wait 24 hours to see the final color.

You can immediately wash your hair with shampoo and conditioner right after application to remove as much henna as possible if you are not happy with your end color. Just remember that the color will take 48 hours to settle and become the true color, especially for black. Make sure to apply indigo immediately after natural henna and wait 48 hours for the final color. Repeat as often as you like, henna is good for your hair. A strand test is best! Harvest fresh hairs, apply for 1 hour, rinse and wait 24 hours to see the final color.

Good question! Yes, you can henna your pet. We have several that use henna on horses, one said that her horse got really mad when she approached him with chemical hair dye and got happy giddy when she approached with henna hair dye. Remember it is permanent! Pet hair does not grow like human hair; it stops at a certain length. So if you dye it, the color will last 6 months on most animals. Make sure you shampoo them good prior to application, Harvest Moon is cruelty-free. We do not test on animals, so go easy and do a small area test for color.

Please do not return opened products. Any unopened product you can exchange or return by sending to our PO Box. No RMA is needed. Please add a copy of the invoice and instructions for color exchange or returns.  Some color exchanges could include shipping cost back.

It is best to wait 24 hours and then make sure you rinse the chlorine out thoroughly. You can swim in pools or the ocean. Saltwater will not turn your hair green. Household water softeners can if they are leaking into your water. Make sure your water softener is not cycling during the day.
Swimming in chlorine is fine and will not harm the henna.

We have spent 10 days in the ocean and the pools and still looked great after we got back from vacation.

The process for many colors is to turn green/red/blueish first. Overnight it will turn to the final color. Do not panic if you see green rinsing out, this not chemical hair dye and works differently. This is also printed on the directions. Do your hair when you are retired for the night. Once applied and rinsed, it can take 24 hours to change colors and will take up to 48 hours to get to the final color. Products like “It’s a 10 hair straightener” will turn it green.  Also, see our troubleshooting page

Update:

Aveda, Crew, Baby Shampoo, V05 a d Dr. Bonners have ingredients that affect color outcome.  We always recommend our pure henna shampoo

Always check your shampoo for oils. Oils can cause issues.

Also, another thing to remember is many chemicals like hair straighteners turn your hair green, and sometimes it is slowly over time.  Learn more here

It is also very important to shampoo your hair 24-48 hours after you rinse it out. Not doing so can result in the hair dye oxidating and turning colors. You will not wash out the dye!

Indigo is “blue” and it is natural to see blue rinsing form your hair. Do not panic! It should change to the desired color overnight. Please be patient! Follow the instructions on the packet!

Yes, you can do henna highlights. Remember henna only goes darker so if you have sections of your hair that are lighter it is safe to assume it will be lighter than the rest of your hair after you are done applying henna. You can also separate hair strands and dye only the strands a preferred color.

100 grams (standard Infinite Earth package) will do 1 to 3 applications depending on the length and thickness of your hair.
Boy cut hairstyle will use 1/3 (4 1/2 tbsp) of henna powder.
Shoulder length hair will use 2/3 (8 1/2 tbsp) of henna powder.
Mid-back length hair will use the whole package (13 tbsp.).
When in doubt, mix up a smaller amount. You can always mix more up as needed. Only pure natural red henna can be stored after using and used again at a later date. Other colors like browns will need to be thrown away. Store unused henna in a cool place, not the freezer. The room temperature is best.

Do not use Crew, Aveda, Crew, or V05 shampoo!  Usually, if you are using dark colors and it fades to brass or orange, it has to do with shampoos high in oil or leave-in conditioners and oil treatments, or other things being put in the hair. Leave in conditioner is not good for natural hair dye or your hair and strips the darker tones. Some gels will do the same. See our Hair Dye Trouble Shooting Guide for more info.

If your hair or beard has turned purple it is usually because of alcohol.  Aftershave, Cologne, beard balms, beer, or mixed drinks can stain it purple if you do not rinse it out. This is extremely rare. Sometimes distilled water will also turn it purple. Use regular tap water and follow our directions, not anyone else’s.
You can go over it with pure henna for 10-15 minutes and it will turn black/dark again. Also, see our troubleshooting page

Aveda Shampoo, Crew, Baby Shampoo, and V05 all can cause issues.  With 10 million shampoos on the market, we can not predict the outcome of all of them.  99.9% do not have any issues at all. If you do, make sure to read your shampoo ingredients and look for oils, if it has a lot of oils or shea butter, try a new shampoo. Not shampooing within 24 hours after your rinse can also cause purple.

Recap:

Oils, leave-in conditioners, not shampooing after you rinse it off in 24 hours and alcohol. Aveda, Baby Shampoo, Crew,  and V05 are known to cause problems.

DO NOT USE BABY SHAMPOO! Green hair is normal for the first few hours if you have gray and you are using any browns, dark brown/brown, or black. This is part of the process and you might even see red until it turns brown. It can take 1-48 hours to turn brown. Most of the time it will be brown by the next morning (2-12 hours later) so do not panic and give it time. The more you use it the better it will work. In extremely rare cases, other products can turn indigo (the major ingredient in browns) green. Flat iron gels are the only known cause at this time. 99.9% of our customers do not have this issue. If your hair is still green after 48 hours, shampoo twice with a clarifying shampoo and re-apply. With billions of hair products on the market, it is hard to tell how our products will react with other products. Please do a Henna hair dye strand test if you are not sure. Also, see our troubleshooting

We have some sure-fire ways of lightening your hair, the first one is our newest update. Click here to learn how to lighten your hair dye naturally

You can use Harvest Moon or EarthDye brands over chemical hair dye. You can use chemical dye and then use ours right over it. If you choose to go back to chemicals, keep in mind darker colors can be harder to lighten Click here to learn how to lighten your hair dye naturally without using chemicals.

Harvest Moon works by bonding to the protein in your hair. It covers your color, unlike chemical hair dye that chemically alters the color. The more porous your hair the better. Learn More.

If you are pregnant you and baby are very safe using Harvest Moon henna hair dye, it is Dr.recommended and safe for the entire family. I would also use it after you have your baby, great parents lead by great examples! Your hair will thank you as well as our planet. Learn More.

There are several ways to mix henna hair dye, depending on which color. Thicker is always better than runny. We recommend following our instructions on the package Here are several different ways to mix henna.

Chemical hair dye is almost impossible, henna is easier. Here are a few ways to remove dyes from the skin.